Reference

What These Terms Mean for You

Q: Can I request a copy of all personal data z11x holds about me?

Yes. Email support@z11x.co with your account ID and a subject line of 'Data Access Request'. We will compile and deliver your data within 30 days. The response will cover account records, transaction history and any marketing preference data we hold.

These Terms and Conditions form the full agreement between you and z11x when you open an account and use any part of our platform — live tables, slots…

Effective from account creationApplies to all z11x servicesGoverned by applicable Indian lawUpdates notified via registered emailAvailable where local law permits

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How These Conditions Apply to Your Account

z11x Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By completing account registration on z11x.co, you confirm that you have read, understood and accepted every clause in these Terms and Conditions. These terms govern every interaction on our platform — placing wagers, depositing through UPI, Paytm or PhonePe, withdrawing funds and contacting support. If any

1
clause conflicts with local legislation in your state or territory, the locally applicable rule prevails. We may revise these Terms and Conditions at any time; the revised version takes effect when published, and we will notify you at your registered email address at least seven days
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before a material change becomes active. Continued use of the account after that notice period constitutes acceptance. If you disagree with a revision, your remedy is to close the account before the revision date. Transactions already settled before a revision are governed by the terms that
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were in force at the time.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT

Reach Us About These Terms

If any section of these Terms and Conditions is unclear, or if you need to raise a formal dispute about how a clause was applied to your account, our support team is…

Live Chat Open the chat widget inside your account dashboard to reach a support agent directly. Live chat is monitored around the clock and can handle Terms-related queries, account status checks and dispute escalation in real time.

Email Support Send a detailed written query to [email protected]. Include your account ID and the specific clause or transaction in question. We aim to respond within 48 hours for Terms and policy-related correspondence.

Help Centre The Help Centre at z11x.co/help contains plain-language explanations of key clauses, withdrawal rules and data rights. Search by topic to find the relevant policy section before opening a support ticket.

YOUR RIGHTS EXPLAINED

How z11x Handles Your Account and Data

We apply consistent standards across account security, data retention and cookie use so you always know what we hold, why we hold it and how to request a change.

Data We Collect

We collect name, contact details, payment references and session logs as described in clause 7. Data collected through UPI, Paytm or PhonePe transactions is stored only for as long as required to process and verify those transactions and to meet our legal obligations.

Cookie Use

Our platform uses session cookies to keep you signed in and analytics cookies to measure page performance. You can manage cookie preferences through your browser settings at any time. Disabling analytics cookies does not affect your ability to use any account feature.

Account Security

Passwords are stored using one-way hashing. We enforce two-factor authentication at login and require identity verification before processing withdrawals. If you suspect unauthorised access, contact live chat immediately so we can freeze account activity while we investigate.

Data Retention

Account records are retained for the period required by applicable Indian financial regulations after account closure. Once the retention window expires, personal data is deleted from active systems. Anonymised statistical data may be retained indefinitely for internal analytics.

Your Right to Request Changes

You may request a correction or deletion of personal data by emailing [email protected] with your account ID. We process these requests within 30 days. Where a legal obligation requires us to retain specific records, we will inform you of that limitation in our response.

Dispute and Escalation Path

If a Terms dispute cannot be resolved through our support team, clause 11 sets out the formal escalation process. Written disputes should reference the specific transaction ID or clause number. We aim to issue a final decision within 14 business days of receiving a complete complaint.

Common Questions About These Terms

The questions below address what we hear most often about account rights, data access, payment clauses and how these Terms are updated. If your question is not covered here, the live chat and email paths listed in the contact section above are the fastest routes to a clear answer.

Yes. Every section of the platform — live casino tables, slot rooms, sportsbook markets and wallet operations — is covered by the same Terms and Conditions document. There are no separate agreements for individual product areas unless a specific promotion document says otherwise.

We send a notification to your registered email address at least seven days before any material change takes effect. The updated Terms are also published at z11x.co/terms-conditions with a revision date at the top of the page so you can compare versions.

Withdrawals that are already in a verified processing state will complete to the UPI or Paytm handle on file regardless of account closure. Any unverified withdrawal will require identity re-confirmation before funds are released, as set out in clause 6 of the Terms.

Yes. Email [email protected] with your account ID and a subject line of 'Data Access Request'. We will compile and deliver your data within 30 days. The response will cover account records, transaction history and any marketing preference data we hold.

Clause 9 sets out the circumstances — these include suspected fraudulent activity, breach of fair-use rules, failure to complete identity verification within the required window, or a direct request from a relevant regulatory authority. We will notify you by email unless the law prevents us from doing so.

These Terms and Conditions are drafted with reference to applicable Indian law. Where local state or territory legislation affects how a clause operates, the locally applicable rule takes precedence. Access to the platform is available only where local law permits.

Start by contacting our support team via live chat or email, referencing the specific clause and transaction ID. If the first-line team cannot resolve the matter, clause 11 sets out the formal escalation process, with a target resolution time of 14 business days from receipt of a complete complaint.

What These Terms Mean for You

Reach Us About These Terms

How z11x Handles Your Account and Data

Data We Collect

Cookie Use

Account Security

Data Retention

Your Right to Request Changes

Dispute and Escalation Path

Common Questions About These Terms

01 Do these Terms and Conditions apply to all parts of z11x — including slots, live tables and the sportsbook?

02 How will I know when the Terms and Conditions have been updated?

03 What happens to my pending UPI or Paytm withdrawal if I close my account?

04 Can I request a copy of all personal data z11x holds about me?

05 What are the grounds on which z11x can suspend or close my account under these Terms?

06 Are these Terms governed by Indian law?

07 How do I raise a formal dispute if I disagree with a decision made under these Terms?

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